Value-Driven Digital Transformation: Performance through Process
Mathias Kirchmer, Managing Director and Co-CEO, BPM-D; Affiliated Faculty, University of Pennsylvania
In short:
Businesses have in general a solid management discipline around their products and an understanding of their people and information technology management. However, often the discipline around their business processes is missing or at a low maturity level. This is a significant challenge since new or enhanced processes deliver at the end the value of a transformation. If a company sells compressors and connects to them through the internet, nothing really changes. Only if it establishes processes that leverage this connection, for example for preventive maintenance or the realization of a new business model to sell compressed air as a service, the digitalization provides its full value.
If a company sells compressors and connects them through the internet, nothing really changes. If they leverage their idea, for example through data-driven predictive maintenance, predictive quality and products-as-a-service, these new processes become valuable. In the end the BPM-Discipline becomes the value-switch for the digital transformation journey.
Value-Driven Digital Transformation
Global research shows: over 75 % of organizations have started their digital transformation journey [1]. They expect to increase their performance drastically. However, the study also shows that most businesses are struggling meeting the high expectations through their digitalization initiatives. Successful transformation projects show that processes are key and in the end the BPM-Discipline becomes the value-switch for the digital transformation journey.
Digital Transformation is about the systematic integration of physical products, people and processes through the internet of things (IoT) and related information technology (IT) [2][3].
Businesses have in general a solid management discipline around products they produce or buy. They normally also have an understanding of their people and information technology management. However, in many cases
